Returns

Southwest FAD Customer Login is our new customer portal. Returns can be submitted directly from the invoice, and RMAs & Credits are available to view/print. RMAs submitted in the portal are considered requests and must be verified by SWFAD before the call tags will be sent.

ATTENTION:
BEGINNING NOVEMBER 1ST, 2023, ALL RETURNS MUST BE
SUBMITTED VIA THE NETSUITE CUSTOMER PORTAL. CONTACT
YOUR TSM FOR MORE INFO & TO CREATE AN ACCOUNT.

RMA's:

RMAs MUST BE ATTACHED TO PRODUCT BEING RETURNED in order to process return & credit (if applicable) in a timely manner.

Southwest FAD Return Policy:

Please read our Return Policy as some components have changed. By requesting a Return Authorization Online, you agree that you have read and understood all terms and conditions. The policy is as follows for all Markets:

This is the current return policy effective April 3^rd, 2023 and will remain in effect until further revised. Our return policy is designed to minimize the dealerships exposure to obsolete inventory and allow you to participate in the accessory business with minimal risk. Southwest FAD is committed to making the partnership as smooth as possible and we will do whatever we can to make sure you are successful with each dealership's accessory program. Returns for items that were incorrectly shipped will be handled at Southwest FAD’s expense. Other returns will be the responsibility of each dealership.

Time Frame for Returns:

All returns must be presented within 180 days of original invoice date. If a return is presented within 180 days, full credit will be issued for the return on that month’s statement from Southwest FAD. Any returns outside 180 days are ineligible for return and will be automatically rejected.

Returnable Condition:

All returns must have been purchased from Southwest FAD/ADI to be eligible for return to Southwest FAD/ADI and returns must be in new and unused condition - both the part and packaging. All accessories must be in original packaging with all associated hardware, components, and instruction sheets included. All packaging must be in sellable condition with no marks, writing, or labeling on the box or other relevant packaging. No credit will be issued on accessories that have been installed or the part/packaging is in unsellable condition. There is no return on any electrical accessories, special order accessories, accessories that received a promotional discount or incentive, and non-stock accessories that have been opened (Kicker, Dometic, EchoMaster, NOCO, etc.).

Return Process:

All returns must be accompanied with the return authorization sheet/RMA from Southwest FAD/ADI. Returns have a 30-day window to successfully return to the warehouse after labels & RMA have been sent. If there are no updates the return will be cancelled after 30 days. The original RMA will be invalid and will be rejected if the part(s) are returned with it after cancellation, and the parts will be sent back to the dealership. Returns will need to be resubmitted to create a new, valid RMA for the part(s). Cancelled/Pending returns that go outside our 180-day return policy will be rejected.

Damage and Shortage:

Damaged packaging/Shortage claims must be noted with the carrier on their Bill of Lading. All Damaged packaging claims must be made within two (2) business days of material receipt at your location. Any shortage claims must be made within one (1) business day of receipt at your location to receive consideration. Please call 817-770-0996 or fax 817-546-0756 to arrange for disposition of these items as no returns will be created from shipping damage(s) if not notated properly within the allotted time frame. All other damage(s) must be within OEM/GM damage specifications.

Ford Licensed Accessories:

All Ford Licensed Accessory Warranty claims should be submitted to the manufacturer, not SWFAD.
FORD DOES NOT ALLOW SWFAD TO PROCESS ANY WARRANTY CLAIMS ON FLA PRODUCTS.