Returns

Southwest FAD Customer Login is our new customer portal. Returns can be submitted directly from the invoice, and RMAs & Credits are available to view/print. RMAs submitted in the portal are considered requests and must be verified by Southwest Accessory Group before the call tags will be sent.

ATTENTION:
BEGINNING NOVEMBER 1ST, 2023, ALL RETURNS MUST BE
SUBMITTED VIA THE NETSUITE CUSTOMER PORTAL. CONTACT
YOUR TSM FOR MORE INFO & TO CREATE AN ACCOUNT.

RMA's:

RMAs MUST BE ATTACHED TO PRODUCT BEING RETURNED in order to process return & credit (if applicable) in a timely manner.

Southwest Accessory Group Return Policy:

Please read our Return Policy as some components have changed. By requesting a Return Authorization Online, you agree that you have read and understood all terms and conditions. The policy is as follows for all Markets:

This is the current return policy effective January 1^st, 2025 and will remain in effect until further revised. Our return policy is designed to minimize the dealerships exposure to obsolete inventory and allow you to participate in the accessory business with minimal risk. Southwest Accessory Group is committed to making the partnership as smooth as possible and we will do whatever we can to make sure you are successful with each dealership's accessory program. Returns for items that were incorrectly shipped will be handled at Southwest Accessory Group's expense. Other returns will be the responsibility of each dealership.

Time Frame for Returns:

All returns must be presented within 180 days of original invoice date. If a return is presented within 180 days, full credit will be issued for the return on that month’s statement from Southwest Accessory Group.

Any returns outside 180 days are ineligible for return and will be automatically rejected.

Returnable Condition:

• All returns must have been purchased from Southwest Accessory Group and returns must be in new and unused condition – both the part and packaging.

• There are no returns on any electrical products that have been opened: Kicker, Dometic, EchoMaster, NOCO, Remote Start, etc.

• All accessories must be in original packaging with all associated hardware, components, and instruction sheets included.

• All packaging must be in sellable condition with no marks, writing, or labeling on the box or other relevant packaging.

• No credit will be issued on accessories that have been installed or the part/packaging is in unsellable condition.

• Performance engines are non-returnable.

• Special order parts are non-returnable.

Return Process:

• All return requests must be submitted online utilizing the customer portal.

• Southwest Accessory Group will respond to return authorization within two business days.

• All returns must be accompanied by the approved return authorization sheet/RMA from Southwest Accessory Group.

• Returns have a 30-day window to successfully return to the warehouse after labels & RMA have been sent. If there are no updates the return will be cancelled after 30 days.

• The original RMA will be invalid and will be rejected if the part(s) are returned after cancellation, and the parts will be sent back to the dealership. Return requests will need to be resubmitted to create a new, valid RMA for the part(s).

• Cancelled/Pending returns that go outside our 180-day return policy will be rejected.

Damage and Shortage:

Damaged packaging/Shortage claims must be noted with the carrier on their Bill of Lading. All Damaged packaging claims must be made within two (2) business days of material receipt at your location. No returns will be approved from shipping damage(s) if not notated properly.

All shortage claims must be made within 24 hours of material receipt at your location.

Ford Licensed Accessories:

All Ford Licensed Accessory Warranty claims should be submitted to the manufacturer, not SWFAD.
FORD DOES NOT ALLOW SWFAD TO PROCESS ANY WARRANTY CLAIMS ON FLA PRODUCTS.