Before you submit a return, make sure the address at the top-right of your invoice matches the address of the location you’re submitting the return to.
Southwest FAD Return Policy
Please read our Return Policy as some components have changed. By requesting a Return Authorization Online, you agree that you have read and understood all terms and conditions. The policy is as follows for all Markets:
This is the current return policy effective January 1,2022 and will remain in effect until further revised. Our return policy is designed to minimize the dealerships exposure to obsolete inventory and allow you to participate in the accessory business with minimal risk. Southwest FAD is committed to making the partnership as smooth as possible and we will do whatever we can to make sure you are successful with each dealership's accessory program. Returns for items that were incorrectly shipped will be handled at Southwest FAD’s expense. Other returns will be the responsibility of each dealership.
Time Frame for Returns:
All returns must be presented within 90 days of original invoice date. If a return is presented within 90 days, full credit will be issued for the return on that month’s statement from Southwest FAD. Any returns outside 90 days will be handled on a case-by-case basis and will be at the discretion of Southwest FAD, which may be subject to the following conditions:
- Denial of return
- Repurchase of new product
- Restock fees of 15%
- Potential freight costs
All returns must be in new and unused condition - both the part and packaging. All accessories must be in original packaging with all associated hardware, components, and instruction sheets included. All packaging must be in sellable condition with no marks, writing, or labeling on the box or other relevant packaging. No credit will be issued on accessories that have been installed or the part/packaging is in unsellable condition. There is no return on any electrical or non-stock accessory that has been opened. All returns must have been purchased from Southwest FAD to be eligible for return to Southwest FAD.
All returns must be accompanied with the return authorization sheet from Southwest FAD. The authorization sheets can be obtained by visiting our website at www.swfad.com.
Damage and Shortage:
Damaged packaging/Shortage claims must be noted with the carrier on their Bill of Lading. All Damaged packaging claims must be made within two (2) business days of material receipt at your location. Any shortage claims must be made within one (1) business day of receipt at your location to receive consideration. Please call (817) 770-0996 to arrange for disposition of these items.